Check your order on delivery and reject right away if the
delivered item(s) do not match your order, i.e. wrong model,
color, quantity, or defective items.
Always inform our return department at reception counter
of any branch about the problem before requesting a return.
Defective items or items damaged from the company’s installation are
eligible for exchange/return. They must first be verified in all
The company will inform of the result of our consideration. If there
are no violation of the terms and
there is an item ready for exchange, the company will enquire about
the customer’s preferred exchange/return
method, as well as arrange the delivery of the new item.
We do not accept exchanges/returns on used items, or for cases where
there are no faults with the items.
Note: Global House reserves the right not to accept returns the
Multimedia products such as televisions, audio players, CD, DVD, and
IT, computer, and electronics products, such as computers, mobile
Special order and made to order products
Discounted clearance products
Purchased products that do not meet the customer’s personal taste
** To request an exchange/return on an item, the customer must
notify of the
problem within 30 days from the receipt of the good or service. If
there is an
item ready for exchange, the process will take 7-14 business days.
If the item
is not available, we will notify you of the change of model or
cancellation of order.
Terms of Purchase Cancellation and Return
If the faults with your order are found after your goods/services
are received, the
company reserves the right to decide on the returns. The company’s
decisions are absolute.
Customer can cancel their purchases provided that they notify the
firstname.lastname@example.org within 7 days after the goods or
services are received.
The items are to be returned in original condition along with proof
of purchase, under the following conditions.
• The items must not be
damaged/spoiled from the customer’s doings.
• The items must be returned
with receipt/proof of payment from the bank,
or e-mail and sales slip/tax invoice, courier delivery address in
plastic envelope on the parcel
(in case of delivery by private carrier).
• The items must be unused,
with tags and price tags intact, and with
undamaged packaging, warranty cards, handbooks, as well as their
• The items must be under the
terms specified by their manufacturers.
• Items received from sales
promotion such as free offers, redeemed
giveaways or discounted items, must be returned with the main
• The cost of shipment,
gift-wrapping, special packaging,
installation, or other service fees cannot be refunded.
If there are faults with your product, email Global House at
email@example.com or dial 1160 for Global House Call
Center. When you receive an email confirming the exchange/return
of the item in question the from globalhouse.co.th, you can send the
back to Global House for verification of its eligibility through one
of the three methods.
• Ship your exchange/return
items through postal service or courier to :
Online Customer Service Department
Siam Global House Public Company Limited Head Office
232 Moo 19, Rop Mueang, Mueang Roi Et, Roi Et 45000
Tel. 043-519777, 043-519596-7
** To make exchange/return, you need to arrange the shipment at post
courier office. You need to bear the shipping costs first until the
condition of the
item is verified. A staff will contact you within 7 business days
after the item
is received to confirm its return and reimburse for your shipping
costs. If the
item proves non-exchangeable/refundable, it will be returned to you
cash on delivery shipping.
• Bring in your
exchange/return items yourself to our return department at
the reception counter in any Global House store (provided that the
Terms of Product Exchange/Return are met).
• Send your return with Global
House’s delivery truck, only for items delivered or delivered with
installation by Global House.
Terms of goods and services refund
The company reserves the right to decide on refunds of its goods and
services. In no event shall the
refund be made in cash, instead goods and services refund will be
made via following methods :
• Refunded in cash coupons,
which can be used to buy goods and services
at the Global House, within 7-15 days after the return has been
• Refunded to the customer’s
bank account within 7-15 days after the return has been confirmed.
• Refunded in credit to the
customer's credit card within 15 days after the return has been
confirmed. It will be valid in the next billing cycle of the credit
Global House (CAMBODIA)CO.,LTD.
អាសយដ្ឋាន៖ អគារលេខ ៥៨១១ ផ្លូវ ១៩៩២ ភូមិបាយ៉ាប សង្កាត់ភ្នំពេញថ្មី ខណ្ឌសែនសុខ
រាជធានីភ្នំពេញ (ចេញពីមុខផ្សារទំនើប AEON II ចម្ងាយប្រហែល ៦០០ ម៉ែត្រ)